”Customer service is the differentiator between winning and losing business. AJAN consulting provided professional, focused, executive coaching that has given my staff and my business area a 'service edge' - strongly recommended.”
-Bryn Thomas, Thomson Reuters
"We are very pleased with the customer experience training with AJAN Consulting. Nick created a very positive and personal atmosphere, which inspired our team to develop our communication and customer service skills. The learning has provided great practical help in different customer communication situations, since the training.” Tuomo Pesonen C.O.O. RELEX
In a world where innovative products and services can be duplicated quickly and effectively, people and service are the true differentiators between you and the competition.
Every organisation has its own unique way of serving customers. It is important to identify how your business sees its customers and how it would like to be seen by them in turn. According to studies it is 5 times more costly to win new customers than to keep existing ones happy.
How will you create life-long customer loyalty?
' Attitude is everything, choose to give great service. '
Our Insight and training will help you build a customer experience that fits with your brand and your business goals. We'll make sure your organisation is ready to deliver this experience to your customers.
Depending on your needs, we can offer you the full AJAN Customer Experience as detailed below OR if you require straightforward customer service skills training at this point, we're happy to offer our Drivers of Customer Experience workshop and Customer Service Skills training as stand- alone events.
' Customer service that’s so good, your customers do the selling for you. '
For organisations who are rethinking their customer strategy:
' What are your customers saying about you today? '
For senior management teams, this workshop will cover elements including:
Training tailored for customer-facing teams on all levels of your organisation.
Our 2 day interactive training package offers a practical toolkit to take back to your work and implement right away. Content is driven by you but you can expect us to mention some of these things:
What are your customers saying about you today? What would you like them to be saying?